Ergo

Terms for professionals

Last updated: 16 October 2026 · Version pro-terms-2026-10-16

These terms form the agreement between you and Scality Ltd (reg. no. HE459172, VAT CY60062286C, Attikis 3, 401, Larnaca Center, 6045 Larnaca, Cyprus), trading as Ergo, when you use Ergo to receive customer requests (“leads”). The data-sharing addendum is part of these terms. Our privacy policy explains how we use your own data. You can save or print this page at any time, and we email you a copy when your account is activated.

1. Who can join

2. How leads work

3. Prices

Free during launch. We may introduce fees later; we’ll give at least 30 days’ notice and fees will apply only after you accept them. We never take a commission on the job price: you keep what the customer pays you. Each lead goes to 3 pros by default, never more than 5. Any future prices will exclude VAT; where VAT applies, it is added at the Cyprus rate in force.

3.1 If we introduce fees

3.2 Invoices and payment

If fees are introduced, how and when we invoice and how you pay will be set out under 3.1 before they apply. If payment is overdue we may pause new leads under section 9 after a reminder.

4. Customer data and your data

5. How matching and ranking work (P2B Art. 5)

Ergo does not show customers a ranked list of professionals. Instead we choose which professionals receive each lead. These are the main parameters, in order of importance:

  1. Service and city (required). Your profile must list the service requested and cover the city of the job.
  2. Account status (required). Your account must be active and not paused, restricted or suspended, and (once fees apply) have accepted them.
  3. Availability. We respect the weekly capacity you set and skip you once it is reached.
  4. Founding first look. Founding professionals may be offered a lead up to 30 minutes before other matched professionals. This does not increase the number of professionals who receive the lead.
  5. Fair rotation. Among eligible professionals, those who have received the fewest leads in the last 30 days go first; remaining ties are decided at random.

Payment and ranking (P2B Art. 5(3)): apart from the founding first look above, paying any fee we introduce does not change whether or in what order you receive leads, and there is no way to pay for a higher place. If we ever offer paid placement or boosts, we will add it to this section with at least 15 days’ notice, explain its effect here, and label it clearly to customers as paid (for example “Sponsored”).

Differentiated treatment (P2B Art. 7): Ergo does not offer home services itself and does not compete with you. The only differences in treatment between professionals are the founding first look described in sections 3 and 5.

6. Other things you should know

7. Your responsibilities

8. Restriction, suspension and termination by us (P2B Art. 4)

We may restrict (for example pause new leads), suspend or terminate your account only for these reasons:

Statement of reasons. If we restrict or suspend your account, we tell you before or at the time it takes effect, by email, with the specific facts and the ground above that we relied on. If we decide to terminate, we give you at least 30 days’ notice with the reasons. You can reply or use the complaints process (section 10), and we will reinstate you without delay if the problem is resolved or our decision was wrong. We may act without notice only where the law or an authority requires it, where we have an imperative reason under national law, or where you have repeatedly breached these terms (P2B Art. 4(4)); we still send the reasons, unless the law forbids it.

9. Ending the agreement yourself

You can close your account at any time by emailing hello@ergocy.com. Leads already delivered remain payable. After closure, you can still access your invoices and complaint records by asking us; leads delivered to you are deleted under the 12-month rule (P2B Art. 8(c)).

10. Complaints (P2B Art. 11)

Our internal complaints process is free. Email hello@ergocy.com with the subject “Complaint”, or write to us at Attikis 3, 401, Larnaca Center, 6045 Larnaca, Cyprus. You can complain about anything to do with our service, including technical problems, matching, invoices and any restriction or suspension.

11. Mediation (P2B Art. 12)

If a complaint is not resolved, either of us may suggest mediation. We are willing to mediate in good faith with either of these independent mediators, in English, in person in Nicosia or online:

Mediation is voluntary. We bear a reasonable proportion of the total costs of each mediation, agreed with you and the mediator, and in any case at least half unless the mediator recommends otherwise. Trying mediation does not affect your right to go to court. On request we will tell you how mediation has worked in practice for our service.

Organisations representing business users may also bring proceedings to stop non-compliance with the P2B Regulation (Art. 14).

12. Changes to these terms (P2B Art. 3)

We will email you any change at least 15 days before it takes effect (longer if you need to adapt your business, and at least 30 days before paid leads start in your trade and city). You can end the agreement before the change takes effect. If you accept a change by a clear action (for example by choosing a new plan), it can apply sooner. Changes required by law or to address an unforeseen and imminent security danger may apply immediately. Changes never apply to leads already delivered.

13. Liability

We provide the platform with reasonable care and skill but cannot guarantee a number of leads, that customers will hire you, or uninterrupted availability. Neither of us is liable for indirect or consequential loss or lost profit. Our total liability to you in any 12-month period is limited to the amounts you paid us in that period, or €100 if higher. Nothing limits liability for fraud, gross negligence, wilful misconduct, death or personal injury, or any liability that cannot be limited by law.

14. Law and courts

These terms are governed by the laws of the Republic of Cyprus. The courts of Cyprus have jurisdiction, without affecting mediation under section 11.

15. Contact

Scality Ltd, Attikis 3, 401, Larnaca Center, 6045 Larnaca, Cyprus · hello@ergocy.com. See also our company details.